Shipping policy

Shipping Policy

Last updated: October 5, 2026

At Nexrcsstore, we aim to make ordering online simple and convenient. We work with third-party suppliers and fulfilment partners, including CJdropshipping, to process and deliver orders to our customers.

1. Order Processing

Orders are processed after payment has been successfully confirmed.

Please allow [1–3 business days] for order processing before dispatch. Processing times may vary depending on product availability, supplier handling times, public holidays, and order volume.

Once your order has been dispatched, you may receive a shipping confirmation and tracking details where available.

2. Shipping Destinations

We ship to the destinations currently supported by our store and delivery partners.

Available shipping destinations and delivery options will be displayed at checkout. If your location is not available at checkout, please contact us before placing an order.

3. Estimated Delivery Times

Estimated delivery times depend on your destination, selected shipping method, product availability, and the fulfilment location.

Order processing: 1–3 business days
Estimated shipping time: 7-9 business days
Total estimated delivery time: Processing time plus shipping time.

Delivery estimates are not guarantees. Delays may occur because of customs inspections, public holidays, weather conditions, carrier disruptions, or other circumstances outside our reasonable control.

Please check the delivery estimates displayed on the product page or at checkout before placing your order.

4. Shipping Costs

Shipping charges, if applicable, will be displayed at checkout before payment is completed.

Any free-shipping offers will be subject to the conditions displayed when the offer is made.

5. Order Tracking

Where tracking is available, we will provide tracking information by email or through our store's order-status system.

Tracking updates may take several business days to appear after dispatch. Some international shipments may have limited tracking updates while moving between carriers or passing through customs.

If your tracking information has not updated for an unusually long period, please contact our customer support team.

6. Customs Duties and Import Taxes

International orders may be subject to customs duties, import taxes, VAT, or other charges imposed by the destination country.

Before placing an order, customers should review the applicable charges and the information provided at checkout. Unless expressly stated otherwise, additional import charges are not included in the product price or shipping fee.

Where applicable law requires otherwise, that law will prevail.

7. Incorrect Shipping Information

Customers are responsible for providing accurate and complete delivery information when placing an order.

Please contact us as soon as possible if you notice an error in your shipping address. We cannot guarantee that an address can be changed after an order has entered processing or been dispatched.

Additional charges or delivery issues may arise from incomplete or incorrect addresses.

8. Split Shipments

Depending on supplier and warehouse availability, items in the same order may be shipped separately and may arrive at different times.

Where this happens, tracking information may be provided separately for each shipment.

9. Delayed, Missing, or Lost Orders

If your order has not arrived within the estimated delivery period, please contact us with your order number.

We will review the tracking information and, where necessary, investigate the shipment with our fulfilment or shipping partner.

If an order is confirmed lost or otherwise qualifies for a refund or replacement, we will work with you to provide an appropriate resolution under our Return & Refund Policy and applicable law.

10. Damaged or Incorrect Deliveries

If your order arrives damaged or you receive the wrong item, contact us as soon as possible. Please include your order number and clear photographs or videos where relevant.

For further information, please see our Return & Refund Policy.